1. What types of sarees do you offer?
We offer a range of handcrafted sarees, including hand-embroidered sarees, custom embroidery sarees, designer handloom sarees, and sustainable sarees. Each piece reflects the rich tradition of Bareilly embroidery while blending modern design elements.
2. Are your sarees sustainable?
Yes, we are committed to promoting slow fashion. Our sarees are crafted using sustainable materials and techniques, ensuring minimal environmental impact. We believe in creating timeless pieces that stand the test of time both in style and quality.
3. Can I customize a saree?
Absolutely! We offer custom embroidery services, allowing you to design your saree with specific patterns, colours, or motifs. Our skilled artisans will bring your vision to life.
4. How long will it take to receive my saree?
For domestic orders, delivery typically takes 10-15 working days. International orders may take 15-20 working days. We’ll send tracking information once your order has been dispatched.
5. Do you ship internationally?
Yes, we offer worldwide shipping. Please note that international customers are responsible for any customs duties or taxes applicable in their country.
6. What is your return policy?
We accept returns only if the product is damaged during transit. You must notify us within 48 hours of receiving the item, and provide a video of the unboxing along with photos of the damage to process the return.
7. Can I exchange an item?
Exchanges are only available if the item is damaged during transit. Similar to returns, an unboxing video and images are required within 48 hours to process an exchange.
8. How do I care for my saree?
We recommend dry cleaning for all of our sarees to maintain their quality and longevity. Hand-embroidered and handloom sarees require delicate handling to preserve the intricate designs.
9. What materials are used in your sarees?
Our sarees are made from a variety of premium materials, including silk, cotton, and sustainable handloom fabrics. We take pride in using eco-friendly fabrics without compromising on luxury and quality.
10. How do I track my order?
Once your order is dispatched, you will receive an email with a tracking link. You can use this link to monitor the status of your shipment.
11. What payment methods do you accept?
We accept a variety of payment options, including debit/credit cards, net banking, and UPI. For international customers, we also support major international payment gateways.
12. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us within 24 hours of placing it. Once the order has been processed, we cannot make any changes.
13. Do you offer gift wrapping or custom packaging?
Yes, we offer beautiful gift-wrapping options for special occasions. If you’d like to add a personal touch to your order, please select the gift-wrapping option at checkout.
14. How do I contact customer support?
For any inquiries, you can reach out to us via email at aryendee24@gmail.com or call our customer care at +91 95576 15155. We’re here to assist you with any questions or concerns.